FAQ – Good Ember

Each box includes 2-5 items:
- 1 "signature item" - Premium leather goods like wrist cuffs, floggers, harnesses, or award-winning intimate toys, based on your preferences of course.
- 1-4 complementary items - Leather or silk blindfolds, glass or silicone toys, games like pleasure dice, or sensual essentials like massage candles or lubricant.
- Ember cards to spark imagination and communication
- A Spotify playlist
Every box includes $180+ worth of real leather gear and premium quality toys.
Add our guided scenarios, curated playlist, and everything you need to set the mood, and you're getting a complete experience for less than dinner out.
Each box builds on the last, so over time you're growing a collection of quality pieces you'll reach for again and again.
If you already have some gear (wrist cuffs, for example) and don't want to double up, you can absolutely let us know in the member survey you'll receive after you sign up.
No. Your boxes will be designed for your unique fantasies.
You will be gradually exposed to new experiences, with each experience building on the last.
For example, you might receive a set of wrist cuffs in one box, and ankle cuffs and a hogtie in the next box to complete the set.

When you sign up, you will fill out a member survey so we can get to know you and your interests.
We take into account your and your partner's experience level, interests and gender when planning your experience.
You will also receive a feedback form before some shipments so we can personalize your experience further.
Yes. Our restraint gear is either top-grain leather (for durable items like cuffs) or Italian leather (for more refined pieces like our paddle).
All our gear is lined in our signature ultramarine suede.
We are considering launching a vegan leather line. If you're interested, please let us know!
Our leather goods are designed in-house and are not available anywhere else.
Yes! We are allies and love to cater to every body.
We do ask about gender and anatomy in your onboarding questionnaire to ensure everything we send you will bring maximum pleasure to you and your partner.

You will receive a confirmation email for your order and your first box will ship within 3 business days.
You can change your delivery schedule, pause or cancel your subscription at any time by logging into your account.

We sincerely hope you don’t cancel your subscription! If our product is not meeting your expectations, please contact us. Our team is dedicated to providing you with the best service.
Please be sure to pause or cancel your next shipment 5 days before your next billing date (which can be found in your customer portal). Once your account is billed, your shipment can not be canceled.

You will be billed immediately at checkout.
Subsequent orders will be billed and shipped according to the delivery schedule you set. In some cases, this may occur one day before or after your renewal date.
We no longer offer prepaid plans.
If you are on a legacy prepaid plan, at the end of your plan, your subscription will automatically be migrated to a pay-as-you-go monthly plan.

Shipping is FREE for all our kits and subscription boxes delivered to the USA.
Your privacy is our priority, and we try to be as discreet as we can be! But as we ship from Canada, we are required to include package contents on our labels to comply with CPB requirements.

Other than a small label, our boxes arrive in plain brown packaging with no branding.

You can log into your account at any time and update your shipping information.
Please note that we cannot reroute packages that have already been shipped. If your package is returned to us, you will be responsible for paying the shipping costs associated with the re-shipment of the box.

Due to the nature of our products, we are unable to accept returns on entire boxes or individual products, even if unused.
This is a promise we make to all our customers so you can have complete confidence in the safety of our products.
If your product is defective in any way, please contact us at the form below.

We do not offer refunds, however we do offer a 14-day replacement policy on defective products. Sometimes manufacturing defects do happen and we take them very seriously.
If you received a damaged product, please contact us with the form below and describe the problem. We will do our best to resolve the matter. Please include photos of shipping damage, physical defects or incorrect sizes.

Subscription boxes